Return & Exchange Policy


– Your orders will be shipped within 3-5 working days. (Delivery times may vary for some special products. You can see the delivery times for the products from their detail pages.)

Return and Exchange

- Refunds are not accepted for both domestic and international purchases.  We can only offer exchanges, refunds will not be accepted.

– Within 7 days from the purchase date of the product, you can change the size and model once.

- To create an exchange request you must send an e-mail to 
Please indicate the reason for the change, your name, surname and order number. 

– Products sent without an e-mail exchange request will not be accepted.

– Your request for exchange will be answered via e-mail. Our Yurtiçi Cargo customer code will be sent to you together with the address information of our head office for shipping.

– If you wish to ship your package back to us with a shipping company other than Yurtiçi Cargo, all shipping costs must be covered by you.

– The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for change is approved.

– The exchange of your online orders will not be accepted in our store.

– Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.

Terms of Exchange

– The exchange process is one time only. There can be no second exchange for the same order.

– There is absolutely no replacement process for products that have been used, lost authenticity and do not have labels on them.

– Exchange requests for damaged products (torn, deformed, broken, etc.) due to customer error will not be accepted.

– Exchange requests for any products will not be accepted if visual traces or noticeable odor from perfumes, deodorant or other such products is detected.

– The package is the responsibility of the customer until it reaches the exchange address. Our company assumes no responsibility for packages damaged or lost during shipping. Please ensure that your cargo is well packaged and shipped with a traceable, insured company.